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Elder Rights and Security Services

     Local Long-Term Care Ombudsman Program     

Receives, investigates and works to resolve complaints made by or on behalf of older persons in long-term care facilities or receiving long-term care services in the community.  Serves as resource for information regarding institutional and community-based long-term care services.  Complaints may be reported anonymously.


Fees: No charge.


Eligibility:  Unrestricted to persons receiving long-term care services.


Intake Procedure:  Walk-ins and telephone referrals accepted.  Anonymity protected.


Service Area:  Lee, Scott and Wise Counties, and The City of Norton.


Phone(s):  (276) 523-4202, 1-800-252-6362

E-Mail:  Angela Peters